Criss leads strategic operations for the Residential Care Division at NTUC Health Cooperative Limited, a leading eldercare service provider, offering a wide range of comprehensive and affordable care services for families . He has more than 8 years of experience in social services, contributing to the lives of disabled adults, low-income families and most recently the care of elderly in Singapore.

Criss was responsible for leading and coordinating the setting up and opening of three new residential care facilities in 2021 and 2022, expanding capacity by 859 beds to serve more seniors; and was also key in preparing for and facilitating business continuity and response plans over the challenging pandemic period. Apart from strategic planning and business development, Criss also drives quality improvement and productivity enhancement projects across the division, working closely with various stakeholders to formulate data-driven approaches to resolve everyday challenges faced by the sector and the organisation. This includes digital transformation initiatives and formulating a future-ready digital roadmap to stay relevant, efficient and productive in today’s increasing fast-paced